The Personal Side of Bias, Prejudice, and Oppression

My sister is a single mom with a son who is 4yrs old.  My nephew was born with some GI complications.  He spent his first month in a hospital in California.  My mom and I were in Washington, where we still live.  My sister was working in California and attempting to relocate closer to family.  During her transition my husband and I helped her out by taking over care for her son and overseeing his medical treatment.  I was also 8 months pregnant.  While in my care my nephew became sick again and spent another month 1/2 in the hospital. The social worker at the hospital had set up community resources upon discharge to help me support my nephew at home since he needed ongoing care.  Since I was responsible for his care, his medical assistance and other supports were in my name.  One requirement was that my nephew drinks a special formula that helps babies gain weight.  Since it is for babies with nutritional challenges the formula is very very expensive.  More than twice the cost of regular Enfamil.  I was referred to WIC to cover the cost.  My mom drove me to my first appointment at the WIC office.  When we met with the counselor who completed the intake she made a comment that really disturbed me.  She stated “When you come in to the office we expect respect and patience.  If you come in like where’s my checks, I want my checks now, then we are not going to help you.”  As she said this she was rolling her neck as if imitating someone with a negative attitude.  It caught me off guard at first.  I asked her, "why would you think I would be disrespectful?”  She replied, “we get that a lot in here so I just want to let you know our rules.”  I then told her, “I know how to conduct myself in a professional manner.  I am educated with a college degree, and work in the social service field just as you.  I would never come in to an office yelling or demanding anything from anyone.” 

I’m unsure of the exact reason she made those statements.  Maybe because she thought I was poor; which would mean she has a bias against those of less fortune.  Or because I am a black woman; which would mean she has a bias against black women.  Or perhaps for both reasons.  I personally believe that since I had state medical insurance in my name she categorized me for that reason without knowing anything more about me. But whatever the reason, I was very unhappy when I left the office.  I felt that she made an assumption about my character based on appearance and the fact that I needed WIC to help with the cost of formula for my nephew.  She assumed I was poor, uneducated, unprofessional, and disrespectful.   In that moment I felt judged for needing assistance.  Because she was in an authoritative position it felt as if she looked down upon me.  Had she known anything about my personal life she likely would not have made those statements.  My mom and I discussed this on the way home which helped me get over that experience.  I did see the woman on other occasions when I went in to the WIC office but did not have any more interaction with her.   

I was glad that I spoke up in that situation because I think she needed to know that she should never make assumptions such as that about people.  Hopefully this changed her approach to others who are provided assistance in the program.  She should interact with people on an individual basis without carrying prior experiences in to new introductions.